South West Ticketing Solutions Ltd (“SWTS”) t/a The Ticket Store and its Partner - Plymouth Pavilions Ltd (“TPPL”), are acting as data controllers of the information we collect from you when you use our website, and are responsible for your personal data
South West Ticketing Solutions Ltd (“SWTS”) t/a The Ticket Store,
The Jetty, Sutton Wharf, Sutton Harbour, Plymouth, PL4 0DW
Our DPO email addresses are: South West Ticketing Solutions Ltd (“SWTS”) t/a The Ticket Store firstname.lastname@example.org
The Plymouth Pavilions Ltd (TPPL”) email@example.com
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
2. What data do we collect and how?
2.1 Site Visitors If you are merely visiting the public areas of www.theticketstore.co.uk, we do not collect any Personal Data about you. However, we may automatically collect information about your visits, such as browsing patterns. Information collected in this way does not reveal your contact details or any type of Personal Data. This information is only used in aggregate form to analyse, manage and develop www.theticketstore.co.uk and is not linked to any individual.
2.2 Email Subscribers and Purchasers If you register with www.theticketstore.co.uk we will collect and hold Personal Data about you when you register. The Personal Data collected by us will include your full name, password, e-mail address, postal address including postcode and your mobile telephone number. From time to time you may also be requested to provide other Personal Data which we will need to provide you with a specific service or request. This may include your credit card details, other information about yourself, your preferences or your experiences.
3. How do we use your personal data?
3.1 Services We will use all Personal Data for the purpose of providing you with the services you have requested in accordance with the Conditions.
3.2 Marketing From time to time, we may use your Personal Data to let you know about special offers, other services and products that we or our associated companies provide and also news about our business that we believe may be of interest to you. This information may be sent to you on behalf of any company operated by South West Ticketing Solutions Limited, irrespective of the website that you used to register. This will be in accordance with your personal preferences. You may amend your preferences at any time in accordance with section 1.2 above.
3.3 Public Forums www.theticketstore.co.uk may make available chat rooms, forums, message boards, and news groups. Please remember that any Personal Data that you disclose in these areas of www.theticketstore.co.uk become public information and you should exercise caution when deciding to disclose any information on them.
4. How do we protect your personal data?
4.1 When you input any Personal Data into www.theticketstore.co.uk, or request services from us, your personally identifiable information is held in a controlled, secure environment and protected from unauthorised access, us or disclosure. When personal information is transmitted, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Where credit or debit card information is stored, it is done so in accordance with the Payment Card Industry (PCI) data security standards (“PCI DSS”) to protect Cardholder Data and Sensitive Authentication Data. We do not store credit card details. This means that sometimes we may ask for proof of identity before we disclose any Personal Data to you. South West Ticketing Solutions' ticketing and customer relationship management (CRM) software is hosted by the AudienceView Ticketing Corporation on servers located in the UK. South West Ticketing Solutions have a contract with AudienceView under which AudienceView will process personal data only in accordance with the terms of the contract and take appropriate technical and organisational measures to prevent unauthorised or unlawful processing of the personal data or its accidental loss, destruction or damage.
Some of the cookies we use are necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.
|Cookie Name||Purpose||Further Information|
|blf-alpha-session||The core session cookie for the website||Cookies Policy|
|ASP.NET_sessionId||The core session cookie required for the functioning of the awards for all application process||Cookies Policy|
|contrast Mode||Cookie to enable an accessible high-contrast mode of the website||Cookies Policy|
We will always ask your consent before placing a cookie which may be useful for South West Ticketing Solutions Ltd (“SWTS”) t/a The Ticket Store but is not necessary.
As well as the cookies we use, various third parties also place them on your computer, with your consent. These are shown below.
|Cookie Name||Purpose||Further Information|
|Google Analytics tracking Id. These cookies enable us to better understand how our users use our website so we can improve our services.||Cookies Policy|
|YouTube||Third-party video embed||Cookies Policy|
|Google Maps||Third Party Google Maps embed||Cookies Policy|
We use the following types of cookies:
- 'Strictly Necessary' cookies let you move around the website and use essential features such as our ordering and session control.
- 'Performance' cookies collect information about how you use our website e.g. which pages you visit.
- 'Targeting' cookies are deployed by third parties, such as Facebook, Twitter and our advertising partners. They may subsequently use information about your visit to target you with advertising that you may be interested in, on this and other websites.
Google analytics's opt out options
Google and Doubleclick opt-out details
Network Advertising Initiative
Digital Advertising Alliance
6. Sale or Merger
6.1 If www.theticketstore.co.uk is sold to or merges with, or if our business is sold to, merges with or enters a joint venture with another company not owned by South West Ticketing Solutions Limited, you should expect that some or all of the Personal Data collected from www.theticketstore.co.uk may be transferred to the buyer/surviving company. If so, we will seek to obligate the other company to use any Personal Data transferred from www.theticketstore.co.uk in a manner consistent with this policy, but we cannot guarantee that we will be able to impose that requirement or that the acquiring company will comply.
7. Third Parties
7.1 The Ticket Store sells tickets on behalf of companies owned by and not owned by South West Ticketing Solutions. From time to time we may need to share your personal information with these companies for the purposes of fulfilling your order or for marketing purposes. If you do not wish us to share your information for specially selected marketing purposes you can amend your personal preferences in accordance with section 1.2
8.1 By accepting the Conditions or by using the services on www.theticketstore.co.uk, you consent to the collection and use of your Personal Data by us for the purposes outlined above and for any other purpose which is reasonably necessary for the provision or proper administration of www.theticketstore.co.uk service in accordance with the Conditions.
8.2 You agree that your Personal Data may be transferred to countries outside Europe for the purposes described above, to countries which may not provide legal protection of Personal Data equivalent to the level of protection within the United Kingdom.
9. Changes to our Policy
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention period is three years from the date you setup your customer account.
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF