When and where is the event happening?
The MTV Crashes Plymouth event is taking place on Thursday 27 July and the Club MTV DJ night on Friday 28 July. Both events will take place on Plymouth Hoe.
How much are tickets and where can I buy them?
Tickets are priced at £15.00 for the MTV Crashes Plymouth and £15.00 for Club MTV. You can buy an Event Pass ticket which will give you access to both nights for £27.50 There is a £2 booking fee per ticket. Tickets can be purchased from The Ticket Store or by calling the dedicated box office on 0845 146 1460. For further information please refer to the event ticketing information as advertised.
Is there a postcode restriction on ticket sales?
Can I purchase a ticket on the day?
It is highly unlikely that there will be any tickets available on the day. If this changes, we will let you know.
Is the concert suitable for people of all ages and do children need a ticket?
Every person attending the concert over the age of 3 will need a ticket.
For MTV Crashes Plymouth Day 1 those under the age of 16 must be accompanied by an adult aged 18 or over. For MTV Crashes Day 2 (Club MTV) is for those aged 16 or over. Only Photo ID will be required if challenged to prove age - photographic driving licence or a passport or PASS hologram proof of age card.
Photocopies will not be accepted. The ratio of adult to children will be 1:3.
Is there a concessionary ticket for disabled people?
All ticket prices are set as standard for this event. For further details please see the ‘Disabled Customers' section.
Are there any ticketing conditions and will I be able to get a refund?
Tickets are non-refundable and people are advised to read and understand the terms & conditions before buying tickets.
Rejection / Ejection Policy
There will be a Zero tolerance policy in force. The organisers reserve the right to refuse admission or eject any people for anti-social or threatening behaviour, actions likely to cause damage or injury, or failure to comply with the reasonable request of the organisers. Entry will also be refused to those who appear to be drunk, under the influence of drugs or found to be carrying contraband items.
You will be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner will be confiscated and you may be asked to leave or be ejected from the site.
VENUE & FACILITIES
Where is Plymouth Hoe?
Plymouth Hoe is an outdoor public space and live events venue located on the historic waterfront of Plymouth. The Hoe is an obvious focal point for the city, with its spectacular backdrop of Plymouth Sound, one of the world's great natural harbours.
No doubt you will know it for Sir Francis Drake's legendary game of bowls before leaving to defeat the Spanish Armada. For more venue information please click here.
How do I access the event arena?
The gate opening times are still TBC.
There are three gates:
Gate A - The Bowling Club by Citadel Road.
Gate B - The Holiday Inn by Citadel Road.
Gate C - Hoe Road via Madeira Road on the waterfront.
If I need to leave the arena can I get back in?
No, there will be no re-entries permitted once you are inside the concert arena. In the case of emergencies please contact a member of the crew, a steward or member of the security team for further help and assistance. Last entries will be at 10pm each night.
Please keep hold of your ticket receipt in case of an emergency evacuation and re-entry is required.
Will there be alcohol available at the concert?
Yes, alcohol will be available to purchase from the licensed bars within the concert arena. No alcohol will be served to anyone under the age of 18. A check 25 age verification policy will be in operation at all times and photographic identification showing proof of age may be required.
Can I bring food and drink to the concert?
Strictly no food or drink can be taken into the site - with the exception of personal supplies of water in a plastic container with an unbroken seal (up to 500ml per person), or special medical supplies (please bring a doctor's note if these are not obviously medicinal). Fully licensed bar, catering facilities and free drinking water will be available inside the arena.
Is seating provided and can I bring a chair to the concert?
There will be limited benches for sitting on the perimeter of the arena. Portable chairs or outdoor furniture will not be permitted inside the arena. Pushchairs or prams will not be permitted in the main arena area.
What other items can't I bring?
Items that are not allowed inside the arena include but are not limited to; drugs, offensive weapons, umbrellas, legal highs, selfie sticks, flags, chairs, knives, fireworks and smoke canisters. Please visit our event information page for the full list.
Anyone bringing any medication into the arena must have copies of their prescription and failure to do so might result in items being confiscated. A cloakroom facility will be in place.
Failure to dispose of any of the above will result in the person being asked to leave or evicted.
You will be searched at the entrance. Any items that the organisers consider may be used in an illegal or offensive manner will be confiscated and you may be asked to leave or be ejected from the site.
Can I bring an animal to the concert?
No, only registered assistance dogs will be permitted into the arena. For further details please visit our disabled customers section here.
Are there toilet facilities?
Yes, there are plenty of toilets available within the arena.
Is there an ATM available at the event?
Yes, there will be onsite cash facilities available.
Can I smoke at the event?
Yes. As this is an outdoor venue, smoking is permitted, but please however be considerate towards other concert goers.
Can I take photos at the concert?
Yes, recreational photography of the event is allowed, however we ask that you be respectful to other people's privacy at all times.
Photography/filming/recording for professional/commercial use is not permitted without prior written authorisation or media event accreditation from MTV Networks Europe or Plymouth City Council. No tripods or other large photography/film equipment may be used, unless by those with written authorisation or media event accreditation from the organisers.
All persons entering the arena consent to be filmed by MTV Networks Europe.
Can I get accreditation to take photos at the event?
Accreditation will be strictly controlled by Plymouth City Council's corporate communications unit. Any filming, photography or interview requests should be made by email to firstname.lastname@example.org.
TRAVEL & TRANSPORT
How do I travel to and from the venue?
Walking: Plymouth Hoe is less than half a mile from the city centre.
Bus: A number of bus routes pass through Royal Parade in Plymouth city centre, which is less than half a mile from Plymouth Hoe. For all bus service timetable and further information please call Travel Line SW on 08712 002 233 or visit www.travelinesw.com.
Train: Plymouth Hoe is a short 15-minute walk from Plymouth Railway Station. For train services and timetable information visit www.nationalrail.co.uk.
Car: There are 19 car parks in and around the city centre, many of which will remain open until midnight on event nights. For details and locations visit www.plymouth.gov.uk/carparks.
Is there a pick-up / drop-off point or a taxi rank?
There will be a number of road closures in place around the immediate vicinity of the venue. These will be confirmed closer to the event date as will any pick up / drop off points. There will however be designated taxi ranks located nearby.
For more information on travel, visit our TRAVEL INFORMATION page.