Gift Voucher Terms and Conditions

You have 2 years from the date of issue to use your Gift Voucher. If you don’t manage to use your Gift Voucher within this time, simply give us a call on 0333 772 7727 and we will extend its life for you (you will need to pay a £2.50 admin charge for this).

Gift vouchers can be used to purchase tickets only and not secondary items such as food or drinks.

To use your Gift Voucher to purchase tickets please visit or call us on 0333 772 7727.

To make any purchase whether in full or as part payment, you will need to enter or quote your unique voucher/redemption numbers that can be found on the Gift Voucher.

If you do not redeem the full value of your Gift Voucher in one transaction, the remaining balance will stay on your Gift Voucher ready for you to use in another transaction. We cannot redeem Gift Vouchers for cash so no change will be issued if you do not redeem the full amount in one transaction. If your Gift Voucher balance does not cover the full amount of a transaction you can pay the remainder on a credit/debit card.

Please keep your Gift Voucher safe and do not share your unique voucher/redemption numbers. Unfortunately, we cannot be liable for any misuse of Gift Vouchers and we will automatically accept them as payment from the first customer to quote the voucher/redemption numbers either online, over the phone, or in person without proof of purchase. Also, we cannot replace a Gift Voucher if lost or stolen so another reason to keep them safe!

Competition Terms and Conditions

Competition details form part of these terms and conditions Entry is open to residents of the UK except employees (and their families) of South West Ticketing Solutions T/A The Ticket Store , its printers and agents, the suppliers of the prizes and any other companies associated with the competitions.

The entrant(s) must be aged 18 or over.

Proof of identity and age may be required.

Use of a false name or address will result in disqualification.

All entries must be made directly by the person entering the competition.

Entries made online using methods generated by a script, macro or the use of automated devices will be void.

No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.

The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.

The winner(s) is(are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel.

Prizes are subject to availability and the prize suppliers' terms and conditions.

The promoters reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition.

In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.

Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material.

Reasonable efforts will be made to contact the winner(s).

If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.

Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize. Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision.

Competitions may be modified or withdrawn at any time.